Refund and Returns Policy

Last updated: May 20, 2024

Thank you for shopping at skovum.top, operated by Hinbersky.

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase (e.g., order number).

2. Conditions for Return

Items must be returned in their original, resalable condition. This means:

  • The item must not show any signs of wear, use, or damage.
  • All original tags, labels, and protective coverings must be intact.
  • The item must be returned in its original product packaging (e.g., box, bag, dust cover).
  • Any included accessories, manuals, or free gifts must also be returned.

Non-Returnable Items: Please note that certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., underwear, swimwear)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

If you have questions about whether a specific item is returnable, please contact us.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support at [email protected].
  2. Provide Information: In your email, please include your order number, the item(s) you wish to return, and the reason for the return.
  3. Await Instructions: Our team will review your request and provide you with return instructions, including the return shipping address. Please do not send your item back to the manufacturer.
  4. Package Your Item: Securely package the item(s) in their original packaging, along with any original accessories and proof of purchase.
  5. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will then notify you of the approval or rejection of your refund within 3-5 business days after inspection.

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5-10 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] to arrange the exchange process.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of receiving your order. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a full refund.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • Website: skovum.top
  • Company Name: Hinbersky
  • Address: 312 North Cove Boulevard, Panama City, FL, US
  • Email: [email protected]
  • Phone: +14465838516